Shipping and delivery

All US orders are delivered via UPS. As soon as your order is ready to be shipped, you will receive a shipment confirmation email. This email includes a UPS tracking link, where you can find your tracking number and follow the status of your order. It may take up to 24 hours upon receiving your tracking link before data becomes available.

If you misplace your shipment confirmation email, please email contactus@primadonna.com for assistance.

Delivery costs

We ask for a $10 delivery cost. The delivery is free for orders over $150

Delivery time

Normal shipping time is 7 business days. Please expect a longer shipping time frame during sales and holiday periods.

Delivery destinations

Shipping only to the continental United States, Alaska, and Hawaii. Please note that we do not deliver to P.O. Boxes, only to individuals or businesses with an individual contact name. If you are shipping to a US territory or military base, please contact Customer Service at contactus@primadonna.com to arrange alternative shipping options.

Delivery to home address

Number of attempts: 1

If you are not home when the first UPS delivery attempt is made, you will receive a UPS InfoNotice® with further details on how to receive your package. Please follow the instructions on the InfoNotice® to reschedule delivery. You can also call UPS Customer Service at 1-800-742-5877 and say ‘delivery options’. You will then need to enter your 12-digit UPS InfoNotice® number to arrange redelivery.

Delivery to business address

Number of attempts: 3

After the first unsuccessful delivery attempt to a business address, UPS will make second and third attempts the following days. After three unsuccessful delivery attempts, your parcel with be automatically returned – it will not be dropped to a UPS location.

Delivery days

Monday - Friday

UPS Contact Details

Customer Service: 1-800-742-5877 (1-800-PICK-UPS®) (Local rates will apply and mobile phone charges may vary)

Email: customer.service@ups.com

Adjust or cancel order

We make every effort to ship your order as quickly as possible. Therefore, the time frame in which an order can still be adjusted or cancelled is very short. Please contact our customer service to check whether your order can still be adjusted or cancelled. Please note that this may no longer be possible. In that case, you can return your order free of charge after receiving it.